Refund and Returns Policy
Thank you so much for shopping in my art store, both here on the website, on Google, Facebook or Instagram. I like to guarantee your satisfaction with my work 100 %. This means that I will redo or refund any order with which you are not completely satisfied. Below is our refund and returns policy.
Returns and Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable image files
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at artbyjuliegg.com and send your item to: 4831 Ridge Top Circle, Anchorage, Alaska 99508
To return your product, you should mail your product to: 4831 Ridge Top Circle, Anchorage, Alaska 99508
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions or need assistance, please contact me at email@example.com